Maxfiylik siyosati — «Milliy CRM»

Oxirgi yangilanish: 2026-yil 18-oktabr

«Milliy CRM» (keyingi o‘rinlarda — Platforma) — o‘quv markazlari uchun boshqaruv tizimi: o‘quvchilar, guruhlar, davomat, to‘lovlar va mijozlar bilan ishlash (lidlar). Ushbu hujjat Platforma qanday ma’lumotlarni qayta ishlashi, ulardan nima uchun foydalanishi va ularni qanday himoya qilishini tushuntiradi.

1. Kimning ma’lumotlari va kim egasi

Platformadan o‘quv markazlari (keyingi o‘rinlarda — Markaz) foydalanadi. Markaz o‘z o‘quvchilari, ota-onalari, xodimlari va mijozlari haqidagi ma’lumotlarning egasi hisoblanadi; biz ularni Markaz nomidan va uning topshirig‘i bilan qayta ishlaymiz.

2. Qanday ma’lumotlarni qayta ishlaymiz

• Markaz xodimlari: ism, telefon raqami, lavozimi, tizimdagi harakatlar tarixi.
• O‘quvchilar va ota-onalar: ism, telefon, guruh, davomat, baholar, to‘lovlar — Markaz kiritgan hajmda.
• Lidlar (potensial mijozlar): Markaz ulagan kanallardan kelgan ism, foydalanuvchi nomi, telefon raqami (agar yuborilgan bo‘lsa), xabar yoki izoh matni, u qaysi postga yozilgani va vaqti.

3. Instagram, Facebook va Telegram’dan olinadigan ma’lumotlar

Markaz o‘z Instagram Business akkauntini, Facebook sahifasini yoki Telegram botini Platformaga ulasa, biz faqat quyidagilarni olamiz:

• Markaz akkauntiga yuborilgan shaxsiy xabarlar (Direct, Messenger, bot chati);
• Markaz postlari ostidagi izohlar;
• Markazning reklama formalari (Lead Ads) orqali to‘ldirilgan arizalar;
• yozgan shaxsning ochiq profil ma’lumotlari: ism va foydalanuvchi nomi.

Bu ma’lumotlar faqat Markazga xabar va izohlarga javob berish, arizalarni qayta ishlash va mijoz bilan bog‘lanish uchun ishlatiladi. Biz ularni sotmaymiz, reklama uchun foydalanmaymiz va boshqa kompaniyalarga bermaymiz. Markaz kanalni istalgan vaqtda Platformadan uzishi mumkin — shundan keyin yangi ma’lumotlar olinmaydi.

4. Ma’lumotlarni qayerda saqlaymiz va qanday himoya qilamiz

Ma’lumotlar himoyalangan serverlarda (shifrlangan HTTPS ulanish orqali) saqlanadi. Har bir Markaz faqat o‘z ma’lumotlarini ko‘radi; Markaz ichida esa xodimlar faqat o‘z rolida ruxsat berilgan bo‘limlarni ko‘radi.

5. Saqlash muddati va o‘chirish

Ma’lumotlar Markaz Platformadan foydalanayotgan muddat davomida saqlanadi. Markaz lid yoki kanalni istalgan vaqtda o‘chirishi mumkin. Instagram, Facebook yoki Telegram orqali kelgan ma’lumotlaringizni o‘chirish tartibi: ncrm.uz/data-deletion.html.

6. Sizning huquqlaringiz

Siz o‘zingiz haqingizdagi ma’lumotlarni ko‘rish, tuzatish yoki o‘chirishni so‘rashingiz mumkin: info@ncrm.uz manziliga yozing yoki tegishli o‘quv markaziga murojaat qiling. So‘rovlarga 30 kun ichida javob beramiz.

7. O‘zgarishlar

Siyosat o‘zgarsa, yangi tahriri shu sahifada e’lon qilinadi va yuqoridagi sana yangilanadi.

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Privacy Policy — Milliy CRM

Last updated: October 18, 2026

Milliy CRM (the “Platform”) is management software for education centres: students, groups, attendance, payments and customer enquiries (leads). This policy explains what data the Platform processes, why, and how it is protected.

1. Whose data, and who controls it

The Platform is used by education centres (each a “Centre”). A Centre controls the data about its students, parents, staff and prospective customers; we process it on the Centre’s behalf and on its instructions.

2. Data we process

• Centre staff: name, phone number, role, activity history in the Platform.
• Students and parents: name, phone, group, attendance, grades, payments — as entered by the Centre.
• Leads (prospective customers): name, username, phone number (if shared), the text of the message or comment, the post it was left under, and its time, received from channels the Centre connects.

3. Data from Instagram, Facebook and Telegram

When a Centre connects its Instagram Business account, Facebook Page or Telegram bot, we receive only:

• direct messages sent to the Centre’s account (Instagram Direct, Messenger, bot chat);
• comments on the Centre’s own posts;
• submissions of the Centre’s lead ads forms;
• the public profile name and username of the person who wrote.

This data is used solely so the Centre can reply to messages and comments, handle enquiries and contact the person. We do not sell it, use it for advertising, or share it with third parties. A Centre can disconnect a channel at any time; after that no new data is received.

4. Storage and security

Data is stored on secured servers and transferred only over encrypted HTTPS. Each Centre sees only its own data; within a Centre, staff see only the sections their role allows.

5. Retention and deletion

Data is kept while the Centre uses the Platform. A Centre can delete a lead or a channel at any time. To have data received through Instagram, Facebook or Telegram deleted, follow ncrm.uz/data-deletion.html.

6. Your rights

You may ask to access, correct or delete data about you by writing to info@ncrm.uz or contacting the education centre concerned. We answer requests within 30 days.

7. Changes

If this policy changes, the new version is published on this page with an updated date.